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Frequently Asked Questions
We offer a variety of used medical lasers, including those for hair removal, tattoo removal, skin resurfacing, and more. Additionally, we have aesthetic equipment like microdermabrasion devices, IPL machines, microneedling, HIFU, and body contouring devices.
Yes, we provide a 90 Day Warranty on most of our used equipment. The warranty covers parts, labor, and travel. The warranty begins once the equipment has been safely delivered to your clinic.
Our equipment ranges from like-new to gently used. Each product description includes details about its condition, usage history, and any refurbishments made.
Absolutely! We encourage buyers to schedule a demonstration or inspection. This can be arranged either in-person or virtually, depending on your location.
Most of the equipment on our website is being sold on consignment and is located the doctors office. It is not in a central warehouse. This reduces the amount of wear and tear on equipment when it ships to multiple locations.
We accept most forms of payment including: bank wire transfer, cashiers check, Zelle and lease financing. For devices costing less than $20,000, we accept credit cards including: Visa, Mastercard, and American Express. We also accept PayPal and Venmo.
Yes, we provide flexible financing and leasing options to help you acquire the equipment you need. We have partnered with Approve Payments. You can submit a financing application by clicking here.
- Pricing is based on factors such as the device’s condition, age, brand, model, and market demand. We strive to offer competitive prices while ensuring quality and functionality. Unfortunately, there is no Kelly Blue Book for used aesthetic equipment. We try to secure the lowest price possible and pass the savings on to you, our customer.
Installation is automatically included for lasers that need to be disassembled prior to shipping.
Training is not automatically included as some buyers don’t need it or want it. Our team can assist with setup and provide training sessions to ensure you and your staff are proficient in operating the devices. Most training can be completed in 1 day per device sold.
The average training costs $1,500 per day plus travel expenses.
We don’t allow equipment to be returned due to “buyers remorse.” We do, however, guarantee the equipment arrives in proper working condition or your money back. If the device malfunctions during the first 90 days, we will address the issue or offer you a refund if the device cannot be fixed.
All of the equipment we sell has been FDA cleared to be sold in the USA. If you are in a country outside of the United States, it is your responsbility to ensure the equipment you wish to purchase has been approved for use in your home country.
Yes, we offer ongoing technical support and maintenance services to ensure your equipment remains in optimal condition. Our support team is available to assist with any issues you may encounter.
Depending on the equipment you wish to sell, we can accept certain trade-ins. You can begin this process by submitting your used equipment here ad we will get back to you with a quote.
Our inventory is updated daily as we acquire new equipment. We recommend signing up on our pop-up form so you can receive our email newsletter. This will keep you informed about new arrivals and special offers. (If the pop-up doesn’t appear for you, clear your browser cache.)
Yes, we ship internationally. Shipping costs depend on the destination and the size/weight of the equipment. Shipping within the continental USA is already included in our price and is free!
Shipping to Canada is an extra $250.
Shipping outside of the continental USA is extra. We ship Air Freight and the typical shipping cost is $1,500 to $2,000 extra. This normally includes door to door delivery unless this is not logistically possible. Please contact us for a exact shipping quote.
Simply browse our inventory, select the equipment you’re interested in, and follow the checkout process. For assistance or to ask questions before purchasing, feel free to contact us at: 800-794-1097. We can also email you an invoice or a quote.
Yes, we offer discounts for package purchases. Please contact our sales team to discuss your requirements and available discount options.
Yes, we can help you sell your used equipment on consignment. Please provide details about your equipment by submitting it here. We will offer a fair market price based on its condition and market demand.
Shipping times vary based on location and equipment type. Typically, domestic shipping takes up to 2 weeks, while international shipping may take up to 3 weeks. We use reputable carriers to ensure timely and safe delivery.
Yes, almost all equipment comes with user manuals and any relevant documentation. If additional resources are needed, we can often provide them upon request.
If you are looking for a specific user manual for a device you’ve already purchased, you can search our inventory of digital manuals here. They are available for immediate purchase and download.
In the rare event that equipment arrives damaged, please contact us immediately. We will work with you to resolve the issue, whether that means a repair, replacement, or refund.
No, we believe in transparent pricing. All costs, including domestic shipping and a 90 day warranty, are already included in our prices. We do not collect sales tax so this is the buyer’s responsibility.
Yes, expedited shipping is available upon request for an additional fee. Please contact us to discuss your shipping needs and timelines.
The lifespan varies depending on the type and usage of the equipment. However, we only sell devices that are in good working condition and have significant operational life remaining.
Absolutely! Our team is here to assist you in selecting the right equipment based on your practice needs, budget, and intended use. Contact us for personalized recommendations.
No, our equipment has not been recertified by the manufacturer. However, in many cases this is not neessary. At Rock Bottom Lasers, we request that the original owner maintains representation of the device for ongoing service and consumables. This involves the original owner not disclosing the sale to the manufacturer, thereby maintaining the existing support and avoiding the need for recertification.
At Rock Bottom Lasers, we facilitate this arrangement for our clients. By keeping the transaction confidential, the original owner can continue ordering supplies and requesting service on behalf of the new buyer.
For more information regarding recertification fees, visit our blog posts: Think Smart, Save Big! Tactics to Sidestep Laser Recertification Fees and Aesthetic Device Manufacturers’ Dirty Little Secret
Our standard free shipping includes freight curb-side delivery. It does not include inside delivery due to the extra liability involved with moving a wooden crate inside a building and the potential damage it can cause to floors and walls.
For an additional $975, White Glove Delivery can be requested in which the delivery driver will uncrate the device, move it inside the building, and dispose of the crate. This service must be requested and paid for by the buyer at the time the device is invoiced. If the device has already shipped, White Glove Delivery is not an option.
In some cases White Glove Delivery isn’t available so please contact us in advance of purchasing so that we can confirm.